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FAQ
CAD/CAM Training and Support
 
Maintenance & Support Program
We are pleased to introduce MSP, our world-renowned maintenance and support program for our CAD/CAM products. MSP includes unlimited technical support, and software and documentation updates.

Unlimited Technical Support
Please contact your authorized Autoship Systems dealer for technical assistance. For North American clients, please email techsupport@autoship.com or contact us by telephone at (+1) 604-254-4171 between 08H00 and 17H00 Pacific Standard Time. We recommend that you send your project files as this will help our technicians provide quick resolution to your problems.

Software Updates
Autoship Systems is constantly improving the Autoship suite of CAD/CAM software with product enhancements and new features. With your MSP software updates, we will ensure that you benefit from leading edge technology improvements as well as stay abreast of changing requirements within your industry.

Documentation Updates
All software updates are accompanied with on-line Help and updated manuals (where applicable).

Updating Made Easy
Autoship Systems maintains a dedicated FTP site. As one of our MSP holders, you can access the FTP site to quickly and easily download the latest software and documentation updates.

MSP Policy
Your MSP will commence on the day of software purchase, and will expire at the end of the calendar year. We will send you a notice reminding you of when your MSP coverage expires, and offer you an easy method of MSP renewal.

Training Program
To help you and your team become the most productive in the least amount of time, we offer training in all our software. Our highly skilled trainers are available to train you at your convenience. For more information on how we can provide you with training tailored to include your own projects, please contact your authorized Autoship Systems dealer, or our head office at sales@autoship.com.

A special note on training: Training is highly recommended for new users of software. Studies have shown that training can shorten the learning time of computer-aided software by a factor of 12:1.

 
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